Refund policy

Fleur Collection Returns Policy

At Fleur Collection, we strive to ensure you love your purchase. If you're not completely satisfied, we accept returns under the following conditions:

1. Eligibility: Items must be returned within 30 days of the delivery date.
2. Condition: Returned items must be in their original, unworn, and undamaged condition with all original packaging and tags attached.
3. Non-Returnable Items: Due to hygiene reasons, earrings cannot be returned unless faulty.
4. Return Process: To initiate a return, please contact our customer service at info@fleurcollection.co.za with your order number and reason for return. We will provide you with return instructions.
5. Return Shipping & Fee: Customers are responsible for return shipping costs. A return fee of R105 will be deducted from your refund to cover processing and handling.
6. Refunds: Once we receive your returned item and it meets the return conditions, we will process your refund within 7 business days. The refund will be issued to your original payment method minus the return fee.
7. Exchanges: We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order.

If you have any questions, feel free to reach out to us at info@fleurcollection.co.za.