Shipping policy

Fleur Shipping Policy

At Fleur, we aim to provide a smooth and efficient shipping experience for all our customers across South Africa. Please carefully review our shipping policy to ensure you understand the shipping process and your responsibilities as a customer. By placing an order with us, you agree to the following terms:

Processing Time

  • Order Processing: All orders are processed within 2 business days (excluding weekends and public holidays) from the time of order confirmation. You will receive an email notification with tracking information once your order has been dispatched.
  • Delays: While we strive for timely deliveries, there may be unexpected delays due to courier service issues or other factors beyond our control. We will keep you informed of any significant delays.

Shipping Rates & Delivery Estimates

We ship exclusively within South Africa, and shipping charges will be calculated and displayed at checkout. Estimated delivery times are as follows:

  • Standard Shipping: 3 to 6 business days, depending on your location.

Please note that delivery times are approximate and may vary depending on your location and any unforeseen delays.

Order Tracking

After your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the progress of your shipment directly with the courier.

Customer Responsibility for Accurate Shipping Information

To ensure successful delivery, it is the customer’s responsibility to provide complete and accurate shipping details, including:

  • Full name
  • Street address
  • Contact number
  • Postal code

Fleur is not responsible for orders not arriving due to incorrect or incomplete shipping information provided by the customer.

  • Address Modifications: If you realize an error in your shipping details after placing an order, please contact us immediately at info@fleurcollection.co.za. While we will do our best to accommodate any changes, once an order has been processed or shipped, we may not be able to modify the shipping address.

Lost or Misdirected Packages

  • Courier Delays or Issues: While we partner with reliable courier services, Fleur is not responsible for any delays caused by the courier once the package has been handed over.
  • Lost Packages: If a package is lost in transit, please contact us at info@fleurcollection.co.za. We will work with the courier to resolve the issue, but Fleur is not liable for lost packages once they have been shipped and confirmed by the courier.

If a package is returned to us due to incorrect shipping details or an unsuccessful delivery attempt (e.g., recipient unavailable), the customer is responsible for paying any additional shipping costs to have the package resent.

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your package through the courier’s website for real-time updates.

Damaged or Missing Items

Upon receiving your package, please inspect the items carefully. If your order arrives damaged or incomplete, contact us immediately within 2 days of receipt, and we will work to resolve the issue promptly.

Changes to this Shipping Policy

Fleur reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and it is your responsibility to review these terms periodically.

If you have any questions or concerns about shipping, please contact our customer service team at info@fleurcollection.co.za